Welcome to the Maxx Distro FAQ section. We understand that you may have questions about our products, services, and policies. To assist you, we have compiled answers to some of the most frequently asked questions. This section is designed to provide you with comprehensive information to help you navigate your vaping needs with ease.

1. What products do you offer?

Maxx Distro offers a wide range of vaping products, including disposable vapes, pod systems, e-liquids, devices, coils, tanks, and smoke shop essentials. We carry products from numerous reputable brands to ensure that you have access to the latest innovations and trusted favorites in the vaping industry.

2. How can I place an order?

Placing an order at Maxx Distro is simple. Browse our online store, select the products you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping and payment information. Review your order details before completing the purchase. You will receive a confirmation email with your order details and tracking information.

3. How can I track my order?

After placing your order, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you have not received a tracking number or need further assistance, please contact our customer service team, and we will be happy to help.

4. What is your return policy?

Our return policy allows you to return products within a specified period if they are defective or damaged. To initiate a return, please contact our customer support team to obtain a return authorization. Please note that returns are subject to certain conditions and exclusions, and items must be in their original packaging. For detailed information on our return policy, refer to the Returns section on our website.

5. How can I contact customer support?

You can contact our customer support team via email or phone. Our contact details are provided on the Contact Us page of our website. We are available to assist you with any questions, concerns, or issues you may have regarding your orders, products, or services.

6. Are your products TPD compliant?

Yes, all products offered by Maxx Distro are compliant with the Tobacco Products Directive (TPD) regulations. We ensure that our products meet the necessary safety and labeling requirements, including accurate ingredient disclosures and appropriate packaging. Your safety and satisfaction are our top priorities.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will review your order and arrange for a replacement or refund as appropriate. To facilitate the process, provide details of the issue and any relevant photos of the damaged or incorrect item.

8. Can I change or cancel my order after placing it?

Once an order is placed, it is processed promptly to ensure timely delivery. If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order is already in processing or has been shipped.

9. Do you offer any discounts or promotions?

Yes, Maxx Distro occasionally offers discounts and promotions on select products. To stay informed about our latest deals and special offers, subscribe to our newsletter or follow us on social media. We regularly update our promotions to provide you with the best value on your vaping needs.

10. How can I contact customer support?

You can contact our customer support team via email or phone. Our contact details are provided on the Contact Us page of our website. We are available to assist you with any questions, concerns, or issues you may have regarding your orders, products, or services.

If you have additional questions or need further assistance, please do not hesitate to contact us. We are here to ensure that your experience with Maxx Distro is seamless and enjoyable.

Thank you for choosing Maxx Distro. We appreciate your business and look forward to serving you.